Terms and Conditions

Before finalizing your purchase, please carefully read all the rules and regulations below. The purchase should only be completed if the CLIENT fully agrees with the terms. If you have any questions, please contact our team before finalizing your order.

By accepting these Terms and Conditions, the CLIENT declares to have read, understood and fully agreed to the rules described. For simplification purposes, HerosPlay will be referred to as the SELLER and you will be referred to as the CLIENT.

1 ABOUT DIGITAL GAMES AND LICENSES

1.1 The SELLER sells ORIGINAL LICENSES for digital games. To activate, it is necessary to download the game and use the LOGIN and PASSWORD provided by the SELLER.

Licenses are sent exclusively by email and are intended for the PLAYSTATION and XBOX platforms.

1.2 After the access data is sent, the download period is UNLIMITED.

1.3 The installation of DIGITAL MEDIA products depends on the type of license purchased. In any case, the CLIENT must follow exactly the tutorial sent with the product.

1.4 Always follow the instructions in the tutorial sent by the SELLER in their entirety.

1.5 The SELLER will NOT be responsible for problems arising from:

Deleting the SELLER's profile
Damage to the CLIENT's console or hard drive
Restoration of the console or hard drive
Unauthorized changes to the account
Access by third parties who delete or modify the SELLER's account

In these cases, the CLIENT will completely lose the license, regardless of the purchase date. This clause applies exclusively to DIGITAL MEDIA products.

2. ABOUT THE PURCHASE OF DIGITAL GAMES

2.1 The SELLER sells LICENSES, not personal accounts. Therefore, the CLIENT must not change any account information, such as PASSWORD, EMAIL, NAME, or PHONE NUMBER. All data belongs exclusively to the SELLER.

2.2 Each purchased license may be installed on only 01 (one) console.

2.3 Accepted payment methods are: PIX, bank slip, and credit cards.

2.4 The CLIENT must respect the age rating of the games. Minors under 18 years of age must make the purchase with authorization and registration done by their parents or guardians.

2.5 For better experience and performance, it is recommended that the console have at least 120GB of free storage, considering that high-definition games vary between 10GB and 100GB.

3 ABOUT LICENSE DELIVERIES

3.1 The product sold is a license activated through an account provided by the SELLER (LOGIN and PASSWORD), valid for only 1 (one) console. Delivery is made exclusively to the email registered by the CLIENT at the time of purchase.

3.2 The deadline for sending licenses is up to 24 BUSINESS HOURS, starting from the payment approval. The SELLER, at its discretion, may also send licenses outside of business hours or on non-business days.

3.3 If the deadline exceeds 24 business hours, the CLIENT must contact the SELLER.

4 ABOUT CANCELLATION

4.1 The CLIENT may cancel the purchase within 7 days, provided that the account (LOGIN and PASSWORD) has not been used. Once used, cancellation is not possible.

4.1.1 After the account is used, the license becomes unusable for the SELLER, preventing any refund or reversal.

4.1.2 For DIGITAL MEDIA products, the CLIENT declares that they understand they are acquiring a digital game license. Refund requests alleging ignorance of the type of product purchased will not be accepted.

4.2 If the CLIENT exercises the right of withdrawal without having used the account, the amount will be refunded within 7 business days after the request.

4.3 If the order is only marked as “PAID”, and no digital product has been sent, the refund will be made using the same payment method.

5 VIOLATION OF RULES

5.1 In case of violation of the rules of this agreement, the CLIENT will completely lose the support of the SELLER and will lose the license(s).

5.2 Changing the email, password, phone number, or any account data is considered an attempt to alienate the license. In this case, the CLIENT will immediately lose access to the game and any other linked purchases.

5.3 If it is proven that there was an improper change in the account data, the CLIENT will be removed and will permanently lose access to the product.

6 ABOUT THE TERMS

6.1 These terms may be updated at any time without prior notice. Periodic review by the CLIENT is recommended.